Auto Rental News, January 2021

R A T I N G S AWA R D S AUTO RENTAL NEWS Fact Book 2021 17 rentsyst com Full control of your vehicle VOS online tracking system Cloud CRM with access from any device Effective planner and built in task manager Formation of reports and other important documents Cloud software for car rental RentSyst Software for a car rental business designed to organize optimize and simplify a companys business Manage a car rental business from your own smartphone Enterprise National Alamo Hertz Avis Budget Dollar Thrifty 852 849 848 841 845 835 834 818 836 HERTZ ENTERPRISE ALAMO DOLLAR INDUSTRY AVERAGE NATIONAL THRIFTY BUDGET AVIS 775 800 825 850 875 J D POWER 2020 NORTH AMERICAN RENTAL CAR SATISFACTION STUDY Overall Customer Satisfaction Index Ranking Based on a 1000 point scale J D POWER AND ASSOCIATES 2020 NORTH AMERICA RENTAL CAR SATISFACTION STUDY The industry average for this years study was statistically even with last year which reached the highest satisfaction on record Note that the great majority of results were taken from September 2019 to March 2020 after which time airport travel decreased substantially due to the coronavirus pandemic The grouping between the top and bottom spots is only 34 points similar to last year narrowing a traditionally wider gulf between the highest and lowest ranked companies

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