Auto Rental News, January 2020

22 Fact Book 2020 AUTO RENTAL NEWS R A T I N G S AWA R D S Enterprise National Alamo Hertz Avis Budget Dollar Thrifty 856 855 848 843 843 831 826 825 833 HERTZ ENTERPRISE ALAMO AVIS INDUSTRY AVERAGE NATIONAL THRIFTY BUDGET DOLLAR 775 800 825 850 875 J D POWER AND ASSOCIATES 2019 RENTAL CAR SATISFACTION STUDY Overall Satisfaction Index Based on a 1000 point scale J D POWER AND ASSOCIATES 2019 NORTH AMERICA RENTAL CAR SATISFACTION STUDY Overall rental car satisfaction improved by 13 index points to 843 in 2019 the highest level recorded in the 24 year history of the study and continuing a string of improvements over the past four years Moreover the gap in performance between the top and bottom ranked performers has narrowed to just 31 points down from 51 points in 2018 A smooth pickup process was a key differentiator with companies able to deliver a car in 15 minutes or less scoring 33 points higher overall

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